Privacy

Last updated: September 1, 2025

TTP Buddy respects your privacy. This Privacy Policy explains how we collect, use, and protect your information.

By creating an account and using TTP Buddy, you consent to the collection and use of your personal information as described in this Privacy Policy.

By providing your email address, you consent to receive login links, appointment alerts, and account-related communications.
By adding your phone number (Pro and Elite tiers only), you provide express consent for TTP Buddy to send SMS notifications. Standard carrier rates may apply. Supplying a phone number is optional and only required if you want SMS alerts and your subscription includes that feature. You may withdraw consent at any time by removing your phone number from your profile or canceling your subscription.
By providing TTP login credentials (Elite tier only), you authorize TTP Buddy to use them solely for the purpose of automated booking at https://ttp.cbp.dhs.gov, which is authenticated via https://secure.login.gov.

Information We Collect

We collect the following information:

Account Information: Email address (required); name and profile picture if you choose Google OAuth login.
Notifications: Email address for email alerts; phone number for SMS alerts (Pro and Elite only).
Credentials: TTP website username and password (Elite tier only), stored in encrypted form and used exclusively for automated booking.
Payment Information: Payments are processed by our third-party provider (e.g., Stripe). TTP Buddy does not store full credit card details.
Technical Data: Logs, diagnostic data, and basic usage analytics for service performance and security.

How We Use Your Information

We use your information to:

Provide appointment alerts, SMS notifications, and auto-booking services.
Authenticate your account and send login “magic links.”
Send required transactional communications (alerts, confirmations, account notices).
Improve service reliability, detect abuse, and maintain system security.
Comply with applicable legal obligations.

We do not sell your personal information to third parties.

Data Retention & Deletion

You may delete your account at any time in the Settings page.
When you delete your account, your account details and associated data are removed from our databases immediately.
System logs that may include your data are retained for up to 7 days for operational integrity and then purged.
Billing Records in Stripe: If you have made a payment, your billing history remains in Stripe (our payment processor) for record-keeping, tax, audit, fraud prevention, and legal compliance. These records are controlled by Stripe and are not deleted by TTP Buddy upon account deletion. We do not control Stripe’s retention periods; see Stripe’s privacy documentation for details.

Security

Elite-tier credentials are encrypted at rest and used only to perform automated booking requests against https://ttp.cbp.dhs.gov.
Authentication into https://ttp.cbp.dhs.gov is handled via https://secure.login.gov.
We use reasonable administrative, technical, and physical safeguards to protect your data. However, no system is completely secure. Users are responsible for safeguarding their government credentials outside of TTP Buddy.

We only share your information in limited cases:

With trusted third-party service providers (e.g., email/SMS delivery, payment processors like Stripe) necessary to operate the service.
If required by law, regulation, or legal process.

We do not sell or rent your information.

Children’s Privacy

TTP Buddy is not intended for individuals under the age of 18, and we do not knowingly collect data from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page. Continued use of the service after updates constitutes acceptance of the revised policy.

Contact Us

For privacy-related questions, please contact:
support@ttpbuddy.com